CUSTOMER SERVICE

CONTACT US

Have questions ?

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

You can also email us at: maximoshop3@gmail.com

or fill in our contact form:

FAQ

01

To find the perfect fit, we recommend checking the brand's official size chart, measuring your foot length, and comparing it with models you already own. Customer reviews can also help, as some sneakers run smaller or larger than usual. If you're between sizes, go for the larger one. Make sure to review our return policy for a hassle-free shopping experience.

03

Has my order been sent yet ?

To check the status of your order, please log in to your account and visit the "Orders" section. You can also contact our customer service team for updates. If you have any further questions, feel free to reach out to us.

05

Part of my order is missing

We’re sorry to hear that part of your order is missing. Please check your order confirmation and tracking information to ensure everything was included. If you're still missing items, don't hesitate to reach out to our customer service team. Provide your order number, and we’ll assist you in resolving the issue as quickly as possible.

07

Which methods of payments can I use?

We offer a variety of secure payment methods to make your shopping experience convenient:

Credit and Debit Cards (Visa, MasterCard, etc.)
PayPal
Bank Transfer
Cash on Delivery (if available in your region)

If you have any questions regarding payment options, feel free to contact our customer service team for assistance.

09

Is it safe to order online?

Yes, ordering online is safe when you shop with us. We use secure payment gateways and advanced encryption methods to protect your personal and payment information. Our website is designed to ensure a secure shopping experience, so you can shop with confidence. If you have any concerns or questions about security, feel free to reach out to our customer support team.

02

For more details about the sneakers, check the product description, where you'll find information about materials, sole technology, and design features. Additionally, refer to the size chart to choose the right fit. If you have any questions about the model, comfort, or sizing, feel free to contact us.

04

Can I track my order ?

Yes, you can easily track your order! Simply log in to your account and visit the "Track Order" section to view the current status of your shipment. Alternatively, if you have a tracking number, you can enter it on the carrier's website for real-time updates. If you need further assistance, feel free to contact our customer support team.

06

You’ve sent me the wrong items

We apologize for the mistake. If you received the wrong items, please contact our customer service team with your order number and details of the incorrect items. We will work quickly to resolve the issue by arranging for a return or exchange. Thank you for your understanding!

08

I forgot to use my discount code

No worries! If you forgot to apply your discount code during checkout, please contact our customer service team as soon as possible. Provide your order number and the discount code, and we'll do our best to assist you in applying it or offering a solution.

10

Delivery - How much is it and how long does it take?

Delivery costs and times vary depending on your location and the shipping method you choose. To get an accurate estimate, simply add the items to your cart and proceed to checkout, where you'll be able to view the available shipping options and their associated costs.

Generally, standard delivery takes 3-7 business days, while expedited shipping can arrive within 1-3 business days. If you need further details or have specific questions, please contact our customer service team.